I'm not interested!

​

 • You're not interested in eliminating your current electric bill?

​

 ■ I'm not selling anything — I have information for you about the 
   solar programs. You are entitled to information and money.

​

 • That's because you have no idea how much money is available 
   to you to through this program! It's just my job to tell you.

​

 ■ Ma'am, we don't know if solar is even an option. We offer you 
   the opportunity to find out for free.

​

 ■ You shouldn't be interested, you should be concerned! Right now you are losing your hard earned money... 

​

 ■ The ultimate goal of this is to see if you can possibly spend the same amount OR LESS THAN what you 
   pay now for electricity towards a system that generates ALL your electricity for you and eventually 
   not pay anything! Does that make sense?    (THIS REBUTTAL CAN ONLY BE USED ONE TIME)

​

______________________________________

 

Are you with DWP, Edison, SDGE, or PGE?

​

 • We're a referral company like 1-800 DENTIST, but for SOLAR.

​

 ■ No I think I mentioned I'm with (company name)— we're a liaison (referral company)

     we work with Edison (DWP's, PGE, SDGE) programs, 
     and with you homeowners and the federal programs and we get 
     you qualified for all the money available to you.

​

_______________________________________

This week is not good for me —

​

  • I understand, but we're on your street now, and by taking a 
    consultation, you can hold onto the information for up to a year. 
    It would be great if you could take the time now, I don't know 
    when we'll be back. There's no obligation, the analysis is 
    completely free.

​

   ■ No problem I understand, but tell me what about this week is not good? Not good for 
     saving money, making money, helping the environment...what is it?

​

   ■ The ultimate goal of this is to see if you can possibly spend the same amount OR LESS THAN what you 
   pay now for electricity towards a system that generates ALL your electricity for you and eventually 
   not pay anything! Does that make sense?    (THIS REBUTTAL CAN ONLY BE USED ONE TIME)

​

_______________________________________

What is Green World Pro?

 

• We're a referral company like 1-800 DENTIST, but for SOLAR. It's 
    just my job to call you and let you know about the money 
    available for you.

​

_______________________________________

How much does it cost?

​

  ■ I have no way of knowing that over the phone, that's why we 
    send state certified technician over to you for free. He knows 
    everything.

​

  • Each case is unique, that's why we offer you a certified 
    consultant to come out. Does tomorrow work?

​

  • I don't sell solar, so I wouldn't know. We'll send out a technician 
    who could answer any questions you may have. We have to 
    make sure that SOLAR IS EVEN SUITABLE for you and your home.

​

  ■ The ultimate goal of this is to see if you can possibly spend the same amount OR LESS THAN what you 
    pay now for electricity towards a system that generates ALL your electricity for you and eventually 
    not pay anything! Does that make sense?    (THIS REBUTTAL CAN ONLY BE USED ONE TIME)

​

_______________________________________

I don't have any money...

 

■ You mean you don't have any money TO WASTE! That's the main reason why I am calling, instead of throwing away your money to your monopoly of an electric company that gives nothing to show for it after...put that same money into something you would own. Don't you want to turn your bill into an asset? 

​

  • This program is not based on your income, just how much you spend for your electricity.

​

  ■ Sorry to hear that — but I'm not selling anything. I'm offering you information about the programs.

  • That's fine, since I'm not selling anything—we don't even know if solar is an option for you.

​

  • We don't even know if solar is an option. We have to come out and see if you can even go solar. Are you home tomorrow morning? We happen to have a specialist on your street this week.

​

  ■ The ultimate goal of this is to see if you can possibly spend the same amount OR LESS THAN what you pay now for electricity towards a system that generates ALL your electricity for you and eventually not pay anything! Does that make sense?    (THIS REBUTTAL CAN ONLY BE USED ONE TIME)

​

_______________________________________

Why do both of us have to be home?

​

    • Married homeowners qualify for programs with more money 
      by having your spouse available it maximizes the funding you 
      will receive.

​

    • Joint title holders qualify for programs with more money. 
      Having all title holders present maximizes the money you will 
      receive onto your property. Also — you will qualify for the 
      optimal amount with both homeowners present...but we can 
      work around your schedule — we work up until 7 every night 
      except Friday and all day on Sunday to accommodate busy 
      spouses. Does this Sunday work for you?

​

_______________________________________

I make all the decisions anyway, my spouse wants/has nothing to do with this...

​

    • Married homeowners can qualify for programs with more money! 
      By having your spouse available it maximizes the funding available
      to you all.

​

    • No problem, I totally understand what you are saying. The thing is, it's not about the decision,
      it's about maximizing the funds available and off-setting the most cost of the solar as possible.
      Have you had a proper solar analysis done before?

​

    • No problem...As long as they are physically on the property available to answer a few questions if they come up,
      then that's fine. They could be watching T.V. in the other room putting in their 2 cents from what they overhear, Ok?

​

_______________________________________

​

 

I'm in a hurry — can you get to the point.

​

  • Haha alright you win. Bottom line is I have an idea for you...are you ready? (let them respond so you know they are listening)
    I think you know already that the more people that go solar, the worse it is for people that don't go solar, right?
    (Loss of profits for electric company forces rate increases on existing customers)
    It's no longer a matter of IF, but WHEN will everyone go solar. We can agree that's a fact, correct? (If they say yes, your statement became true)
    (Solar is obviously the future, ask any smart business owner)
    My idea is for you to get an up to date cost benefit solar analysis done for your home so you can see as of (Current Month & Year) if 
    solar is economically feasible for you. What do you think (customer's first name) ?
    

  • I don't want to rush through this — it's important — it's for 
    programs you might be eligible for to save and make money. 
    Is there a better time for us to speak? If you're spending $70 or 
    more on your electric bill, it's worth your time...BELIEVE ME.

​

  • This is important for you and your family's future. Solar is THE 
    MOST important thing in the WORLD right now!!!

​

  • The point is we are offering free solar analysis to homeowners 
    whose bills are high — we're in your neighborhood on your street 
    in fact working with you neighbors — and you qualify for one of 
    these free appointments. Is tomorrow good for you?

​

  ■ The ultimate goal of this is to see if you can possibly spend the same amount OR LESS THAN what you pay now for electricity towards a system that generates ALL your electricity for you and eventually not pay anything! Does that make sense?    (THIS REBUTTAL CAN ONLY BE USED ONE TIME)

​

_______________________________________

I hate the way solar panels look — (I don't like solar)

​

  • I totally hear you. You are thinking about the 80's models of solar panels. There are over 300 kinds of panels — They're much smaller and can get put many places not just roofs anymore. There are ground mounts and pole mounts as well as reverse tilt mounts.

​

  • No problem, my spouse thinks the same thing. Either way, do you like how your electric bill looks?What about how saving and making money every month looks? What if instead of solar it was a pigeon sitting on your roof making you electricity? To me, looks aren't everything, purpose and functionality is. What do you think?

​

_______________________________________

I need a new roof...

​

  • That's perfect. It's actually better to get a new roof with solar at the same time than to do one job then the other. The companies we send out have all the needed licenses to work with roofs, solar, and even energy efficient upgrades for your home. What time should I send them out to give you a proper analysis?

​

  • Did you know that there are programs where you can include the price of the roof job into your installation and write it all off? Yes! Let me get my solar specialist out there to talk to you about the program. We're there tomorrow what works for you, morning or afternoon?

​

  • The companies we send out work with roofs too! They can show you exactly what it takes to go solar with a new roof and do a bulk package deal mixed with the programs.

​

_______________________________________

Why do you guys keep calling me?

​

 • This is the first time I personally called you. My call log shows you haven't been contacted in a long time by us and we know you are suffering. The electric companies are "turning up the heat on the warm water everyone is in and no one realizes it's BOILING" with all these recent rate increases. You haven't noticed that? (scientific fact: a frog that jumps in boiling water will jump out, but a frog sitting in warm water and the heat slowly turned up to boil will stay until they are cooked to death.)

​

 • Have you stopped to listen to the information about eliminating your electric bill?

​

 • You are in the Hot Solar Zone area, which means you can qualify for all sorts of money — we're trying to get that information for you — has anybody been able to tell you this?

​

 • We don't make these calls that often, that might be a similar sounding company, but the difference between those calls and this one is...you weren't talking to me.

​

_______________________________________

Solar doesn't work for my home.

​

 • What do you mean by that? (They most likely think that because they had an analysis before. Let them answer your question & expose their "weak spot")

 • Oh have you had an assessment? Let me give you a second opinion. The company that came out might have had a hidden agenda or missed something. While we are a referral company. We get you all the programs and information.

​

 • You would be surprised how many times I hear that, and then find out there was a way to make the solar work for them. Let me see what we can do for you.

_______________________________________

Someone came out — It's too expensive.

​

 • Compared to what? The way to look at it is you are currently "in debt" to your electric company I would relate to as an "Adjustable Rate Mortgage" with no end date. I am trying to "refinance" your electric bill from "A.R.M. with no end date" to a "FIXed rate with an end date" if that makes sense...

​

 • Pull out your estimate when our technician comes out we'll commit to finding a company that can beat those numbers. We have more options than one solar company and we bring ALL the programs. Not everyone uses them all.

​

 • Things change all the time, there are probably more programs available to you now.

​

  ■ The ultimate goal of this is to see if you can possibly spend the same amount OR LESS THAN what you pay now for electricity towards a system that generates ALL your electricity for you and eventually not pay anything! Does that make sense?    (THIS REBUTTAL CAN ONLY BE USED ONE TIME)

_______________________________________

We would never qualify we make too much money.

​

 • This isn't some "FREE LOW-INCOME FREE MONEY" program, it's a "Money spent on electricity" program. The more money you spend on electricity, the greater the benefits are for you. 

​

 • These programs have nothing to do with how much money you make or have — it's all about how much electricity you use. Trust me —if you use a lot of electricity you'll qualify.

_______________________________________

Can you mail me something?

​

 • I can, but it would be general information about how you possibly qualify not case specific to you or your home. It would basically be the same message I am giving you right now over the phone. The only difference is the time it would take to get the information to you. There is no time to lose with this...

​

 • Actually we're a green company—we don't do mail, but we can send someone out to you, who will bring brochures to leave behind. We're in your neighborhood tomorrow; do you prefer morning or afternoons?

_______________________________________

Let me check with my wife or husband —

​

 • No problem, but you must know a "best day and time" you can think of for an appointment for everyone, right? How does tonight when everyone gets home sound? 

​

 • Of course, and I totally understand. But we're in your neighborhood this week, and I'm not sure when we're coming back. We only have a handful of appointments and I'd hate for you to miss out on these programs get used up — you can still get into them.

_______________________________________

I don't feel comfortable giving you my cell phone number.

​

 • Only good can from us having your cell number. If you REALLY want, I can put special notes in here to use the alternate number FOR APPOINTMENT CONFIRMATION PURPOSES ONLY and then that way they will throw away your number after confirming your appointment.

​

 • I understand, but if we can't reach you by phone, we can't keep the appointment.

​

 • We will only use it for confirmation purposes on the day of your appointment.

_______________________________________

I have bad credit.

 • At this point and stage we are in, that's not a problem. (We have helped people in reverse mortgages, bankrupt, credit scores in 500s, etc. There are programs case specific that help people like this)

 

 • That's OK, I've seen people get this without using credit.   

 

 

_______________________________________

​

​

I'm Fine / Comfortable with what I have / I'm ok with paying my electric bill every month.

 

• No problem, I understand why you would perceive it that way, but you're not really "OK" with it... You're just USED TO IT. I bet you could get USED TO not paying it every month and saving money also.

​

• You're fine with what you have now, but I am talking about long term future stuff. I'm telling you I know for a fact that EVERYONE needs to get into this sooner or later. It's just better to get into it now.

​

• Let me ask a question: Were you "doing fine" before you had a computer? Of course you were, but getting one made your life a lot better, right? I am trying to show you something that will greatly increase your quality of life.

 

 

________________________________________

 

 

I'm on the DNC list

​

• I understand, but that only pertains to sales calls. This is more of a community outreach program meant to help you with your electric bill, do you spend over 70$ a month?

​

• No problem, luckily I have no intentions of selling anything. I'm just giving away knowledge and were all aware knowledge is power,and I'm talking solar power.

​

• Oh my goodness I had no idea... let me just fix this then WAIT A SECOND.... Isn't the DNC list for solicitors? We don't sell anything here.

​

​

________________________________________

​

 

We're selling the home soon

 

• Ok well are you JUST THINKING about selling the home or is it actually on the market already? (if they say "Yea, just thinking about it", say:)  Ok well talking about solar is just a thought as well, doesn't mean your going get it. We're just trying to see if it's in your best interest or even beneficial for you. Who knows, you might sell the house faster with it!

​

• Unless it's already on the market, I know one way or another you will benefit from just having someone come out to give you some information. Worse case scenario, you learn more about your home that could be used as a great selling point, right?

​

• Define soon...if you are going to be in that house using electricity for the next few months, then there is a good chance you can benefit from this also. Have your realtor join our solar consultation with you...

​

________________________________________​

​

I don't get any sun

 

• To be honest with you I've heard that before and the homeowners just weren't looking at it from the specialist perspective. Sometimes all we need is a special angle or reverse tilt, better yet let me get a guy there to break it down for you...

​

• ZERO sunlight? Either way, let's get an engineer's opinion. Technology may have caught up to work with your specific situation now.

​

​

​

​

EXTRA OBJECTIONS AND REBUTTALS 

​

"YOU CAN TELL ME HOW MUCH IT COSTS."

​

(1)   You know ______ that is a valid point, if I had the right information to give you a quote over the phone. But unfortunately we are not in the business of miss leading homeowners to get in the door and I’m sure you can appreciate this. We design Solar systems that produce 100% offset so you never pay the utility company for your electricity again.  And at this point we do not even now if solar is an option for you, never the less will make any practical sense for you. So let me ask you this, If one of my consultants sat down with you and you saw in black and white, that the numbers made practical sense, obviously, at that point, you could make an informed decision right ! And on the flip side of the coin if the numbers didn’t make economical sense you wouldn’t have a problem with us shaking hands and parting as friends would you? That’s all I’m asking give me 1% of your trust and we’ll earn the other 99. FAIR ENOUGH!? 

________________________________________​
 

"GIVE ME A QUOTE OVER THE PHONE BEFORE I SET AN APPOINTMENT"

 

(2)   Well let’s see,    Can you tell me what your kilowatt usage is?

• Do you know what the isolation of you roof is between 9am and 3pm, during the four seasons of the year? (the amount of electricity that can be generated from the sun)

• Do you know what panels you want?

• Do you know what the pitch of your roof is and the optimal tilt for the panels?

• Do you know the amount of space of your roof that can be utilized for solar is?

 

Well without this general information a quote at this point would be misleading. We would sound like a lot of other companies, saying one thing just to get in the door and then coming out there with something totally different.  Give us 1% of your trust, and we’ll earn the other 99!    

       FAIR ENOUGH!?

​